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Terms & Conditions

These General Terms and Conditions (“Terms”) of ELEVEN SPORTSWEAR, s.r.o. with its registered office at Podhorská 4576/74b, 466 01 Jablonec nad Nisou, Company ID No. 01768468, registered in the Commercial Register under file No. C 33017/KSUL maintained by the Regional Court in Ústí nad Labem, e-mail info@eleven.cz, telephone number +420 776 711 511, business premises address ELEVEN sportswear s.r.o., Janovská 2, 466 04, Jablonec (“We” or the “Seller”) regulate, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of You, as buyers, and Us, as sellers, arising in connection with or on the basis of a purchase contract (the “Contract”) concluded through the E-shop on the website https://www.eleven-sportswear.cz/

All information on the processing of Your personal data is contained in the Personal Data Processing Policy, which you can find here https://www.eleven-sportswear.cz/zpracovani-osobnich-udaju/

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the Terms.

As you surely know, we communicate primarily remotely. Therefore, our Contract also uses means of distance communication, which allow us to agree without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface (the “E-shop web interface”).

If any part of the Terms contradicts what we jointly approved during the process of Your purchase on Our E-shop, that specific agreement shall take precedence over the Terms.

1. SOME DEFINITIONS

1.1. Price means the financial amount that You will pay for the Goods;

1.2. Shipping Price means the financial amount that You will pay for delivery of the Goods, including the price of their packaging;

1.3. Total Price means the sum of the Price and the Shipping Price;

1.4. VAT means value added tax pursuant to applicable legal regulations;

1.5. Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price;

1.6. Order means Your binding proposal to conclude a Contract for the purchase of Goods with Us;

1.7. User Account means an account created on the basis of the data provided by You, which enables storage of the entered data and storage of the history of ordered Goods and concluded Contracts;

1.8. You means the person purchasing on Our E-shop, referred to by legal regulations as the buyer;

1.9. Goods means everything that You can purchase on the E-shop.

2. GENERAL PROVISIONS AND INFORMATION

2.1. The purchase of Goods is possible only through the E-shop web interface.

2.2. When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information You provided to Us in the Order to be correct and truthful.

2.3. On our E-shop, we also provide access to Goods reviews made by other consumers. We ensure and verify the authenticity of such reviews by linking reviews to specific orders; therefore, in the internal system, we can see the linked order ID for each review and are thus able to verify and prove that the review comes from a real consumer.

3. CONCLUSION OF THE CONTRACT

3.1. The Contract with Us may be concluded in Czech, English and German.

3.2. The Contract is concluded remotely through the E-shop, while You bear the costs of using distance communication means. However, these costs do not differ in any way from the basic rate that You pay for using these means (especially for internet access), so You should not expect any additional costs charged by Us beyond the Total Price. By sending the Order, You agree that we use means of distance communication.

3.3. In order for us to conclude the Contract, You must create an Order on the E-shop. This proposal must include the following information:

  • a) Information about the Goods being purchased (on the E-shop, You mark the Goods You are interested in purchasing using the “Add to cart” button);
  • b) Information about the Price, Shipping Price, method of payment of the Total Price and the requested method of delivery of the Goods; this information will be entered during the creation of the Order within the user environment of the E-shop, while information about the Price, Shipping Price and Total Price will be stated automatically on the basis of the Goods You selected, the method of their delivery and payment;
  • c) Your identification and contact details used so that we can deliver the Goods, especially your first name, surname, delivery address, telephone number and e-mail address.

3.4. During the creation of the Order, You may change and check the data until the Order is completed. After checking it, You complete the Order by pressing the “Order with obligation to pay” button. Before sending the Order, the Buyer has the opportunity to become acquainted with these Terms and the privacy policy. By sending the Order, the Buyer expresses consent to these documents. After pressing the “Order with obligation to pay” button, all completed information will be sent directly to Us.

3.5. We will confirm Your Order as soon as possible after it has been delivered to Us by a message sent to Your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms in the form of an attachment to the e-mail message. The Terms in the wording effective on the day of the Order, i.e. in the wording attached as an attachment to the confirmation e-mail message, form an integral part of the Contract. The Contract between Us and You is concluded by confirmation of the Order.

3.6. There may also be cases where we will not be able to confirm Your Order. These are mainly situations where the Goods are not available or cases where you order a larger number of pieces of Goods than we allow. However, we will always provide You with information about the maximum number of Goods in advance within the E-shop, so it should not be surprising to You. If any reason arises for which we cannot confirm the Order, we will contact You and send You an offer to conclude the Contract in a modified form compared to the Order. In such a case, the Contract is concluded at the moment when You confirm Our offer.

3.7. If an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Goods to You for this Price even if You have received confirmation of the Order and the Contract has therefore been concluded. In such a situation, we will contact You without undue delay and send You an offer to conclude a new Contract in a modified form compared to the Order. In such a case, the new Contract is concluded at the moment when You confirm Our offer. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or where a digit is missing or extra.

3.8. If the Contract is concluded, You incur an obligation to pay the Total Price.

3.9. If You have created a User Account, You may place an Order through it. Even in such a case, however, You are obliged to check the correctness, truthfulness and completeness of the pre-filled data. The method of creating the Order is identical to the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in Your identification data.

3.10. Discounts on Goods may be applied using a discount code. The discount code must be entered in the relevant field within the Order. After entering a valid discount code, the discount will be reflected in the total price of the Order.

4. USER ACCOUNT

4.1. Based on Your registration within the E-shop, You may access Your User Account.

4.2. When registering a User Account, it is Your obligation to enter all required data correctly and truthfully and to update it in the event of any change.

4.3. Access to the User Account is secured by a username and password. With regard to these access credentials, You are obliged to maintain confidentiality and not provide these data to anyone. If they are misused, we bear no responsibility for it.

4.4. The User Account is personal, and You are therefore not entitled to allow third parties to use it.

4.5. We may cancel Your User Account, especially if You do not use it for a long time or if You breach Your obligations under the Contract.

4.6. The User Account does not have to be available continuously, especially with regard to necessary maintenance of hardware and software equipment.

5. PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP

5.1. The Price is always stated within the E-shop, in the draft Order and, of course, in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order shall apply, which will always be identical to the price in the Contract. The draft Order also states the Shipping Price, or the conditions under which shipping is free of charge.

5.2. The Total Price is stated including VAT and including all fees stipulated by law.

5.3. We will require payment of the Total Price from You after conclusion of the Contract and before handover of the Goods. You may pay the Total Price in the following ways:

  • a) Online payment. In such a case, the payment is made through the GoPay payment gateway, while the payment is governed by the terms of this payment gateway, which are available at GoPay. Various payment methods may be available through the GoPay payment gateway, especially online card payment, online bank transfer, Google Pay, Apple Pay or other payment methods supported by the payment gateway provider. In the case of online payment, the Total Price is due at the moment the payment is made.
  • b) Cash on delivery. In such a case, payment is made upon delivery of the Goods against handover of the Goods. In the case of cash on delivery, the Total Price is due upon receipt of the Goods.
  • c) Cash upon personal collection. Goods may be paid for in cash when collected at Our premises. In the case of cash payment upon personal collection, the Total Price is due upon receipt of the Goods.

5.4. The Invoice will be issued in electronic form after payment of the Total Price and will be sent to Your e-mail address.

5.5. Ownership of the Goods passes to You only after You have paid the Total Price and accepted the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting Our account; in other cases it is paid at the moment the payment is made.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE ITEM

6.1. The Goods will be delivered to You no later than within 30 days in the manner of Your choice, while You may choose from the following options:

  • a) Personal collection at Our premises at Janovská 2, 466 04 Jablonec nad Nisou;
  • b) Personal collection at pick-up points of Zásilkovna, DPD;
  • c) Delivery through the transport companies Česká pošta, DPD;

6.2. The Goods may be delivered to countries to which the Seller enables delivery through the E-shop. The current list of delivery countries is stated within the E-shop.

6.3. The delivery time of the Goods always depends on their availability and on the selected method of delivery and payment. The estimated delivery time of the Goods will be communicated to You in the Order confirmation. The time stated in these Terms is only indicative and may differ from the actual delivery time. In the case of personal collection at the premises, we will always inform You of the possibility of collecting the Goods by e-mail.

6.4. After receiving the Goods from the carrier, it is Your obligation to check that the packaging of the Goods is intact and, in the event of any defects, to notify the carrier and Us of this fact without delay. If there is a defect in the packaging that indicates unauthorized handling and entry into the shipment, You are not obliged to accept the Goods from the carrier.

6.5. If You breach Your obligation to accept the Goods, except in cases pursuant to Article 6.4 of these Terms, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not accept the Goods does not constitute withdrawal from the Contract between Us and You. However, in such a case, we have the right to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods, for which we are entitled to reimbursement from You in the amount of reasonably incurred costs associated with transport, return and any storage of the Goods. If we decide to withdraw from the Contract, the withdrawal is effective on the day on which this withdrawal is delivered to You. Withdrawal from the Contract does not affect the claim for payment of the Shipping Price, or the claim for compensation for damage, if incurred.

6.6. If, for reasons arising on Your side, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, it is Your obligation to reimburse Us for the costs associated with such repeated delivery. We will send You the payment details for payment of these costs to Your e-mail address stated in the Contract, and they are due within 14 days of delivery of the e-mail.

6.7. The risk of damage to the Goods passes to You at the moment You accept them. If You do not accept the Goods, except in cases pursuant to Article 6.4 of the Terms, the risk of damage to the Goods passes to You at the moment when You had the opportunity to accept them but did not do so for reasons on Your side. The transfer of the risk of damage to the Goods means for You that from that moment You bear all consequences associated with loss, destruction, damage or any deterioration of the Goods.

6.8. If the Goods were not listed in the E-shop as in stock and an indicative availability time was stated, we will always inform You in the event of:

  • a) an extraordinary production outage of the Goods, while we will always inform You of the new expected availability time or information that it will not be possible to deliver the Goods;
  • b) delay in delivery of the Goods from Our supplier, while we will always inform You of the new expected delivery time.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. We guarantee that at the time of transfer of the risk of damage to the Goods pursuant to Article 6.7 of the Terms, the Goods are free from defects, in particular that the Goods:

  • a) correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed properties;
  • b) are suitable for the purpose for which You require them and with which we agree;
  • c) are delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
  • d) are suitable for the purpose for which Goods of this type are usually used;
  • e) correspond, in quantity, quality and other properties, including durability, functionality, compatibility and safety, to the usual properties of Goods of the same type that You can reasonably expect, also with regard to public statements made by us or by another person in the same contractual chain, especially advertising or labeling;
  • f) are delivered with accessories, including packaging, assembly instructions and other instructions for use, which You may reasonably expect; and
  • g) correspond in quality or design to the sample or model that was provided to You before conclusion of the contract.

7.2. The rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (especially Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

7.3. If the Goods have a defect, especially if any of the conditions pursuant to Article 7.1 are not met, You may notify Us of such defect and exercise the rights arising from defective performance (i.e. make a complaint about the Goods) by sending an e-mail or letter to Our addresses stated in Our identification details, or in person at Janovská 2, 466 04 Jablonec nad Nisou, Czech Republic. For the complaint, You may also use the sample form provided by Us, which forms Annex No. 1 to the Terms. When exercising the right arising from defective performance, it is necessary to choose how You want the defect to be resolved, while You cannot subsequently change this choice without Our consent. We will handle the complaint in accordance with the right arising from defective performance exercised by You.

7.4. If the Goods have a defect, You have the following rights:

  • a) to removal of the defect by delivery of new Goods without defect, or by delivery of a missing part of the Goods; or
  • b) to removal of the defect by repair of the Goods, unless the selected method of removing the defect is impossible or disproportionately costly compared with the other method, which shall be assessed especially with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be removed by the other method without significant inconvenience for you.

7.5. We are entitled to refuse to remove the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value that the Goods would have without the defect.

7.6. You further have the right to:

  • a) a reasonable discount from the Price; or
  • b) withdrawal from the Contract, if:
    • a) we refuse to remove the defect or fail to remove it in accordance with legal regulations;
    • b) the defect occurs repeatedly,
    • c) the defect constitutes a material breach of the Contract; or
    • d) it is apparent from our statement or from the circumstances that the defect will not be removed within a reasonable time or without significant inconvenience for You.

7.7. The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.

7.8. If You caused the defect in the Goods Yourself, You are not entitled to rights arising from defective performance.

7.9. Wear and tear of the Goods caused by their normal use, or in the case of used Goods wear and tear corresponding to the extent of their previous use, is not considered a defect in the Goods.

7.10. When making a complaint, we will issue You a written confirmation stating:

  • a) the date on which You made the complaint;
  • b) what the complaint concerns;
  • c) what method of handling the complaint You request;
  • d) Your contact details for the purpose of providing information about the handling of the complaint.

7.11. Unless we agree on a longer period, we will remove the defects within 30 days of receiving the complaint and provide You with information about the handling of the complaint to the stated contact details. If this period expires in vain, You may withdraw from the Contract or request a reasonable discount.

7.12. We will inform You of the handling of the complaint by e-mail and issue You confirmation of the date and method of handling the complaint. If the complaint is justified, You are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, e.g. with receipts or confirmations of the shipping price. If the defect was removed by delivery of new Goods, it is Your obligation to return the original Goods to Us, but the costs of this return are borne by Us.

7.13. If You are an entrepreneur, it is Your obligation to notify and point out the defect without undue delay after You could have discovered it, but no later than within three days of receiving the Goods.

7.14. If You are a consumer, You have the right to exercise rights arising from defective performance for a defect that occurs in consumer Goods within 24 months of receiving the Goods.

8. WITHDRAWAL FROM THE CONTRACT

8.1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and in the ways stated in this Article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

8.2. If You are a consumer, i.e. a person purchasing Goods outside the scope of Your business activity, You have, in accordance with Section 1829 of the Civil Code, the right to withdraw from the Contract without giving a reason within 14 days from the date of conclusion of the Contract, or, if it concerns the purchase of goods, within fourteen days of receiving them. If we have concluded a Contract whose subject is several pieces of Goods or delivery of several parts of Goods, this period begins to run only on the day of delivery of the last piece or part of the Goods, and if we have concluded a Contract on the basis of which we will deliver Goods to You regularly and repeatedly, it begins to run on the day of delivery of the first delivery.

8.3. You may withdraw from the Contract in any demonstrable manner (especially by sending an e-mail or letter to Our addresses stated in Our identification details). You may also use the online withdrawal from the Contract function, which is located in the e-shop section dedicated to complaints and returns and is marked with the “Return products” button. If You use this option, we will confirm receipt of the withdrawal statement to You without undue delay in text form (for example by electronic mail), including its content and the date and time it was sent). For withdrawal, You may also use the sample form provided by Us, which forms Annex No. 2 to the Terms.

8.4. Even as a consumer, however, You cannot withdraw from the Contract in cases where the subject of the Contract is performance listed in Section 1837 of the Civil Code.

8.5. The withdrawal period pursuant to Article 8.2 of the Terms is considered preserved if You send Us a notice during this period that You are withdrawing from the Contract.

8.6. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms, You are obliged to send the Goods to Us within 14 days of withdrawal and You bear the costs associated with returning the goods to Us. Conversely, You are entitled to have Us refund the Shipping Price to You, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for delivery of the Goods. In the event of withdrawal due to Our breach of the concluded Contract, we also pay the costs associated with returning the goods to Us, again only up to the amount of the Shipping Price corresponding to the cheapest offered method of delivery of the Goods that we offered when delivering the Goods.

8.7. In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days of the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods or before You prove to Us that they have been sent back to Us. Please return the Goods to Us clean and, if possible, including the original packaging.

8.8. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms, however, You are liable to Us for any reduction in the value of the Goods that arose as a result of handling these goods in a manner other than necessary to become acquainted with the nature, properties and functionality of the Goods, i.e. in the way You would become acquainted with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to You, we are entitled to set off the claim for costs against Your claim for refund of the Price.

8.9. We are entitled to withdraw from the Contract at any time before we deliver the Goods to You if there are objective reasons why it is not possible to deliver the Goods (especially reasons on the part of third parties or reasons arising from the nature of the Goods), even before the expiry of the period stated in Article 6.1 of the Terms. We may also withdraw from the Contract if it is clear that You intentionally provided incorrect information in the Order. If You purchase goods as part of Your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

9. RESOLUTION OF DISPUTES WITH CONSUMERS

9.1. We are not bound in relation to buyers by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

9.2. We handle consumer complaints through the electronic address info@eleven.cz We will send information about the handling of the complaint to the buyer's electronic address.

9.3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID No.: 000 20 869, website address: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used for resolving disputes between the seller and a buyer who is a consumer arising from a purchase contract concluded by electronic means.

9.4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, website address: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

10. FINAL PROVISIONS

10.1. If Our and Your legal relationship contains an international element (i.e. for example, we will send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if You are consumers, this arrangement does not affect Your rights arising from legal regulations.

10.2. We will deliver all written correspondence to You by electronic mail. Our e-mail address is stated in Our identification details. We will deliver correspondence to Your e-mail address stated in the Contract, in the User Account or through which You contacted us.

10.3. The Contract may be amended only on the basis of our written agreement. However, we are entitled to amend and supplement these Terms; this change will not affect already concluded Contracts, but only Contracts that will be concluded after this change becomes effective. We will inform You of the change only if You have created a User Account (so that You have this information in case You order new Goods; however, the change does not create a right of termination, since we do not have a Contract that could be terminated), or if, on the basis of the Contract, we are to deliver Goods to You regularly and repeatedly. We will send information about the change to Your e-mail address at least 14 days before this change takes effect. If we do not receive from You within 14 days of sending the information about the change a notice of termination of the concluded Contract for regular and repeated deliveries of Goods, the new terms become part of our Contract and will apply to the next delivery of Goods following the effective date of the change. The notice period, if You give notice, is 2 months.

10.4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure, and if the force majeure situation lasts for more than 10 days, both We and You have the right to withdraw from the Contract.

10.5. The annex to the Terms is a sample complaint form and a sample withdrawal from the Contract form.

10.6. The Contract, including the Terms, is archived electronically by Us, but is not accessible to You. However, You will always receive these Terms and the Order confirmation with the Order summary by e-mail, and You will therefore always have access to the Contract even without Our cooperation. We recommend always saving the Order confirmation and the Terms.

10.7. These Terms become effective on 18.06.2026