Data Protection Policy

We are the company ELEVEN SPORTSWEAR, s.r.o., with registered address at Podhorská 4576/74b, 466 01 Jablonec nad Nisou. Identification number: 01768468

We operate an e-shop on the website

For the purpose of providing product sales and operating our website, we process certain personal data.

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, "GDPR").

I. Processing of Personal Data

A. Processing of Personal Data in Case of Contact Form Usage

If you inquire about our products and services, we will process your contact details provided to us, mainly through the inquiry form. These include: Name, surname, and email address.

For what purpose?
We will use these to contact you for further discussions regarding the products. 

On what legal basis?
This processing is based on Article 6(1)(b) of the GDPR – contract negotiations or pre-contractual measures upon your request.

How long will we process the personal data?
If we don't establish further cooperation, we will process your data for a maximum of 5 years from our last communication. 

B. Processing of Personal Data in Case of Purchase

If you make a purchase from us, we will process the information you provide. This mainly includes billing details: name, surname, address, phone number. 

For what purpose?
We need to process personal data to fulfill our contract – deliver our products to you. We will also use your contact details to communicate regarding the status of your order, potential claims, or your inquiries. 

We will further process personal data to fulfill our legal obligations (especially for accounting and tax purposes, and to handle claims and more).

On what legal basis are we processing personal data?
This processing is based on Article 6(1)(b) of the GDPR – contract performance and Article 6(1)(c) of the GDPR – compliance with legal obligations.

How long will we process the personal data?
For the duration of our service and then for 10 years after the last provision of such service or delivery of goods.

C. Newsletters (Commercial Communications)

If you are a customer and did not object during your purchase, we will use your email address to send our newsletters.

On what legal basis?
This is allowed by Section 7(3) of Act No. 480/2004 Coll., on certain information society services, if you did not object during the purchase.

How long will we process the personal data?
For 5 years from your last purchase. You can unsubscribe from the newsletter at any time via email or by contacting us at email: …………………… 

II. Who Will Have Access to the Data?

Your data will remain with us. However, some companies or individuals working for us will have access to the data as they assist with the operation of our e-shop. They include:

  • Operator of the Shoptet e-shop platform (Shoptet a.s., registered address Dvořeckého 628/8, Břevnov, 169 00, Prague 6, ID 289 35 675, registered with the Municipal Court in Prague, Section B, File No. 25 395)• Companies involved in goods dispatching, such as Zásilkovna s.r.o., registered address Českomoravská 2408/1a, Libeň, 190 00 Prague 9, ID: 28408306
  • Companies involved in linking the e-shop with accounting, Integsys s.r.o., Měchenická 2554 Prague 4 141 00 ID: 07286325
  • Provider of email services, ECOMAIL.CZ, s.r.o., ID: 027 62 943
  • Marketing agency Dostmedia s.r.o., náměstí I. P. Pavlova 1785/3,120 00 Prague 2, Nové Město ID: 06081495

III. Further Information

We do not have a Data Protection Officer in our company.

We do not make decisions based on automatic processing or profiling.

If you have questions about personal data, contact us at the email address or call us at tel. +420 800 666 111I

IV. Use of Cookies

Cookies are text files containing a small amount of information that are downloaded to your device when you visit our website. The cookies are then sent back to the website or to another website that recognizes them during each subsequent visit. 

Cookies perform various tasks, such as enabling efficient navigation between web pages, remembering your preferences, and generally improving the user experience. They can also ensure that online advertisements are better tailored to your person and interests.

We use the following cookies on our website:

  • Necessary cookies: Necessary for the operation of the website, allowing tasks such as logging into secure parts of the site and other basic functionalities. This category of cookies cannot be disabled.
  • Analytical/statistical cookies: Enable us to recognize and determine the number of visitors and track how our visitors use the website. They help us improve how the site functions, such as making it easier for users to find what they are looking for. These files are activated only with your prior consent.
  • Advertising cookies: Used to track preferences and display advertisements and other content that best match your interests and online behavior. These files are activated only with your prior consent.
    Please note that third parties (including external service providers) may also use cookies and/or access data collected through cookies on the website.

Used cookies:

For more information about cookies and their current list, consult individual web browsers, usually found in the Developer Tools section.

Consent can be given via the checkbox in the so-called cookie banner. Cookies can also be rejected subsequently in your internet browser settings, or usage can be limited to some.

For more information about managing cookies in individual browsers, visit the following links:

V. Your Rights Regarding Personal Data Processing

The GDPR grants you, among other things, the right to contact us and inquire about the personal data we process, request access to this data, and have it updated or corrected. You may also request limitations on processing, request a copy of the processed personal data, and, in certain situations, request the erasure of personal data. In certain cases, you have the right to data portability. You have the right to object to processing based on legitimate interest.

 If you believe that we are not handling the data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection, or you can address your claims to a court.

These terms are effective from September 1, 2023