Return or exchange of goods

Have you bought ELEVEN products but they don't fit you?
You can either return the item or we will exchange it for you. In order for us to accept your return or exchange, please fill in this form.

Please send or deliver the goods in person to our address:

Janovska 2
466 04 Jablonec nad Nisou
Czech Republic

You can return the goods without giving reasons within 14 days of receipt.

Exchanged goods are sent COD at the price of standard postage:

UPS - 30 EUR 

Only in Czech republic:
Balíkovna – 108 CZK
Zásilkovna – 108 CZK
Czech Post - Parcel to hand – 158 CZK
DPD – 158 CZK.

The goods must be delivered intact, as received from the seller and thus capable of resale.
In case of multiple costs for its commissioning, this amount will be deducted from the refundable amount.

We will be happy to answer any questions you may have
• Tel: +420 776 711 511
• email:

Return or exchange of goods form

Returns or exchange of goods